j9 Privacy Policy
This document explains in detail how your personal information is collected, stored, and used on the j9 platform. Reading it will help you understand what rights you have over your information and how responsibly j9 handles it.
Introduction and Scope
j9 is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy applies to the j9 website, mobile application, and all related services. By using the platform, you agree to the terms of this policy.
This policy should be read alongside the Terms and Conditions, as both documents together define the relationship between you and j9. Creating an account or using the services indicates that you are aware of this policy and agree to follow it.
Users will be notified of any changes to this policy through a notice on the platform. Continued use of the platform after any changes will be taken as your acceptance of the updated terms.
What Information We Collect
j9 only collects information that is necessary to provide its services. The different types of information are described below:
a. Information You Provide Directly
- At account registration — full name, date of birth, mobile number, email address, and preferred username.
- For identity verification (KYC) — a copy of your national ID or passport and a selfie.
- For financial transactions — required details for bKash, Nagad, Rocket, or a bank account.
- Any messages or documents provided when contacting the support team.
b. Automatically Collected Information
- IP address, browser type and version, operating system.
- Session duration, pages visited, and click data.
- Device identifier (Device ID) and mobile network information.
- Data collected through cookies and similar tracking technologies.
c. Information Received from Third Parties
- Transaction confirmations from payment processors.
- Risk assessment information received through fraud detection services.
Purpose of Using Information
j9 uses the information collected for the following purposes:
Service Operation and Improvement
- Ensuring account creation, verification, and management.
- Processing deposits, withdrawals, and other financial transactions.
- Maintaining and progressively improving the quality of gaming and betting services.
- Quickly identifying and resolving technical issues.
Security and Compliance
- Preventing fraud, money laundering, and unauthorised access.
- Preventing those under 21 from using the platform (for ages 21+).
- Meeting legal and regulatory obligations.
Customer Support and Communication
- Providing 24/7 support via live chat and email.
- Sending important account-related notifications.
- Informing users of relevant offers and updates where they have given consent.
Responsible Gaming
j9 monitors users' gaming behaviour to identify risky patterns in time and provide support where needed. To learn more, read our Responsible Gaming page.
Data Storage and Security
j9 has put in place industry-standard technical and administrative measures to keep user information secure.
Technical Security Measures
- All data transmissions are encrypted using SSL (Secure Sockets Layer) technology.
- Stored sensitive information (such as passwords) is protected with strong hashing algorithms.
- Server infrastructure is kept under regular security audits.
- Firewalls and intrusion detection systems remain active.
Administrative Measures
- Only authorised staff have access to personal information and they are bound to maintain confidentiality.
- Internal data protection policies are reviewed regularly.
- A rapid-response plan is in place for security breach incidents.
Retention Period
Information is retained for as long as the account is active and for the period required to meet legal obligations after it is closed. Once that period has passed, information is securely deleted or anonymised.
Data Disclosure and Third Parties
j9 never sells users' personal information to third parties. However, limited information may be shared in the specific situations described below:
Service Provider Partners
- Payment processing services — bKash, Nagad, Rocket, and banking partners.
- Identity verification and KYC service providers.
- Data hosting and cloud infrastructure providers.
- Cybersecurity and fraud detection services.
These partners are bound by contract with j9 and are restricted to using the information only for the specified purpose. They may not use this information for their own benefit.
Legal Obligations
Where disclosure of information is required by a court order, a lawful request from a government authority, or applicable law, j9 is obliged to comply. In such cases, only the minimum necessary information is provided.
Business Changes
In the event of a business restructuring, merger, or asset transfer involving j9, user information may be transferred to the new entity. Users will be notified in advance in such situations.
Cookies and Tracking Technologies
j9's platform uses cookies and similar technologies to function properly.
Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security — disabling these will prevent the platform from working correctly.
- Functional Cookies: Used to remember language, theme, and other preferences.
- Analytics Cookies: Used to understand which sections are used most, helping to improve the service.
Cookie Controls
Non-essential cookies can be disabled or deleted by changing your browser settings. However, this may limit the functionality of some services.
Your Rights and Choices
j9 believes you should have control over your information. The following rights apply to you:
Right to Access
You can request to know what information j9 holds about you. We will provide a copy in response to such a request.
Right to Correction
If any of your stored information is incorrect, you can request a correction. Many details can be updated directly from your account settings.
Right to Deletion
In certain circumstances you can request that your personal information be deleted. However, this right is limited where legal obligations exist.
Opting Out of Marketing Communications
If you do not wish to receive promotional messages, you can cancel your subscription at any time by contacting the support team. Essential account-related notifications will continue to be sent.
Right to Data Portability
You can request to receive the information j9 holds about you in a structured, commonly used format. This request can be made via live chat or email.
Minors and Age Verification
j9's services are for persons aged 21 and above only (21+). The platform does not knowingly collect information from minors.
An age verification process is carried out at registration and the date of birth is confirmed from KYC documents. If a user is found to be under 21, their account will be suspended immediately and no transactions will be processed.
If you become aware that a minor has created an account on j9, please notify the support team. We will act promptly.
International Data Transfers
j9's server infrastructure may be located in international data centres. Even if your information is transferred outside Bangladesh, the same protection standards described in this privacy policy continue to apply.
For such transfers, j9 ensures that applicable data protection standards and appropriate contractual safeguards are in place.
Policy Changes and Updates
This privacy policy may be revised from time to time due to business needs, legal changes, or technological developments. Users will be notified of significant changes by email or through a notice on the platform.
Continued use of the platform after any changes will indicate that you have accepted the updated policy. It is therefore recommended that you review this page regularly. For more information about j9, visit our About Us page.
For answers to common questions, you can visit our FAQ section, where answers to general queries about privacy and accounts are provided.
Contact Us
For any questions or requests regarding the privacy policy, please contact our support team. We provide 24/7 support in both Bangla and English.
Live Chat
Use the platform's live chat for direct, instant support.
Available around the clock — 24/7